WD-40 Company

I.T. Desktop Support Technician

Category
Information Systems (IT)
Country
United States
Location
San Diego, CA

Overview

We are currently seeking a solution-oriented and customer-focused I.T. Desktop Support Technician to support end-users throughout the U.S. (85%), Canada, Latin America, Malaysia, China and Australia (15%).

This highly interactive support position is responsible for troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices and peripherals. If you are passionate about new technology and want to support our growing tribe, please submit your application on our career site today!

Responsibilities

  • Acts as resource for all of end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
  • Troubleshoots and repairs hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
  • Builds, configures, and installs laptops, desktops, and other devices.
  • Performs analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
  • Installs, troubleshoots, repairs, and maintains any associated hardware, operating systems, application software, and data-communication equipment.
  • Provides recommendations for process/system improvements.
  • Executes governmental compliance activities including auditing, monitoring, process documentation as well as process changes.
  • Evaluates, and subsequently recommends vendor products pertaining to hardware, software, and telecommunications equipment to fulfill unmet needs or improvements.
  • Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.

Qualifications

  • 1 to 3 years related experience with PC’s, MS-Windows10 environment, peripherals, business/data communications, local and remote end-user support as well as building, configuring and installing MS Windows/applications Operating Systems and MS-Office administration and configuration.
  • Ability to provide exceptional customer service in a fast paced environment.
  • Must be able to work independently and manage multiple priorities.
  • Strong communication and presentation skills.
  • Experience working in collaborative team environments that promote diversity of thought.
  • Travel up to 10-15% of the time. Some domestic and international travel.
  • GED Required. Associates or Bachelors desired but not required.
  • Bachelors or Associates degree in lieu of 2 or more years of helpdesk experience.

 

Benefits

 

Our benefits package is very competitive and comprehensive, providing you and your family with extensive protection and security, along with quality, life-enhancing programs to include; base salary, profit sharing, bonus potential, 401K match and much more. 

 

Company

 

We live under the sink, in the garage, and in the toolboxes of the world.  WD-40 Company has best-in-class products and we are seeking best-in-class talent.  Our tribe has a common passion, dedication, and commitment to excellence. Your creativity, agility, and talent will help keep us in the forefront of our industry.

 

We are a small company with gigantic brands and a global reach.  At WD-40 Company everyone is a key contributor.  We foster a strong culture of learning and accountability in a relaxed, team environment.  We seek people who share our values and strive to leave positive and lasting memories in all their interactions.  While the 60-year old formulation of WD-40 remains a secret, it is no secret that our passion for our people, culture, and products is what distinguishes us.

 

Before Applying

 

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do:  We live, breathe, and play by our values every day.

 

  • We value doing the right thing.
  • We value creating positive lasting memories in all our relationships.
  • We value making it better than it is today.
  • We value succeeding as a Tribe while excelling as individuals.
  • We value owning it and passionately acting on it.
  • We value sustaining the WD-40 Company economy.

Thank you for considering WD-40 Company in your career search.

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