WD-40 Company

I.T. Desktop Support Technician

Information Systems (IT)
United States
San Diego, CA


We are currently seeking a solution-oriented and customer-focused I.T. Desktop Support Technician to support end-users throughout the U.S. (85%), Canada, Latin America, Malaysia, China and Australia (15%).

This highly interactive support position is responsible for troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices and peripherals. If you are passionate about new technology and want to support our growing tribe, please submit your application on our career site today!


  • Acts as resource for all of end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
  • Troubleshoots and repairs hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
  • Builds, configures, and installs laptops, desktops, and other devices.
  • Performs analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
  • Installs, troubleshoots, repairs, and maintains any associated hardware, operating systems, application software, and data-communication equipment.
  • Provides recommendations for process/system improvements.
  • Executes governmental compliance activities including auditing, monitoring, process documentation as well as process changes.
  • Evaluates, and subsequently recommends vendor products pertaining to hardware, software, and telecommunications equipment to fulfill unmet needs or improvements.
  • Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.


  • 1 to 3 years related experience with PC’s, MS-Windows10 environment, peripherals, business/data communications, local and remote end-user support as well as building, configuring and installing MS Windows/applications Operating Systems and MS-Office administration and configuration.
  • Ability to provide exceptional customer service in a fast paced environment.
  • Must be able to work independently and manage multiple priorities.
  • Strong communication and presentation skills.
  • Experience working in collaborative team environments that promote diversity of thought.
  • Travel up to 10-15% of the time. Some domestic and international travel.
  • GED Required. Associates or Bachelors desired but not required.
  • Bachelors or Associates degree in lieu of 2 or more years of helpdesk experience.




Our benefits package is very competitive and comprehensive, providing you and your family with extensive protection and security, along with quality, life-enhancing programs to include; base salary, profit sharing, bonus potential, 401K match and much more. 




We live under the sink, in the garage, and in the toolboxes of the world.  WD-40 Company has best-in-class products and we are seeking best-in-class talent.  Our tribe has a common passion, dedication, and commitment to excellence. Your creativity, agility, and talent will help keep us in the forefront of our industry.


We are a small company with gigantic brands and a global reach.  At WD-40 Company everyone is a key contributor.  We foster a strong culture of learning and accountability in a relaxed, team environment.  We seek people who share our values and strive to leave positive and lasting memories in all their interactions.  While the 60-year old formulation of WD-40 remains a secret, it is no secret that our passion for our people, culture, and products is what distinguishes us.


Before Applying


Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do:  We live, breathe, and play by our values every day.


  • We value doing the right thing.
  • We value creating positive lasting memories in all our relationships.
  • We value making it better than it is today.
  • We value succeeding as a Tribe while excelling as individuals.
  • We value owning it and passionately acting on it.
  • We value sustaining the WD-40 Company economy.

Thank you for considering WD-40 Company in your career search.


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