WD-40 Company

  • Manager, Sales Operations

    United States
    San Diego
  • Overview


    This position serves as a member of the Sales leadership team and is responsible for leading a variety of sales operational functions that contribute to commercial growth in the area of sales planning and tracking, data analysis, forecasting, trade investment optimization, product launch execution, price increase recommendations and talent development.


    The positon will lead a staff of Sales Planning Managers, Administrators and Analysts which contribute analytics, sales support and strategy development and execution to all of the USA sales teams as well as serving as the voice of Sales into all WD-40 internal customers.  


    The individual in this role will work  functionally across Sales and Marketing to lead teams in the sharing of best practices, insights, and performance in order to drive in topline sales and bottom-line profit.  


    Sales Planning, Analysis & Operations


    • Leads team to achieve sales and profit goals by implementing appropriate plans, programs, promotions and pricing, through the effective analysis of various data sources, identifying trends, opportunities and challenges. Recommends programmatic responses to address these.
    • Identifies, evaluates and recommends sales planning and reporting systems (CRM) in conjunction with IT and Marketing that can satisfy the planning and program decisions required to achieve objectives. Accountable for leading the implementation of those tools chosen, and in educating sales and marketing teams on their use.
    • Partners with Customer Marketing to develop plans, policies and programs for team to support the achievement of required results, maintain and grow brand equities, develop new trade channels and business opportunities.
    • Provides leadership from Sales in the evaluation of effectiveness and efficiencies of account specific promotional programs and specific trade investments. Implements recommendations for trade investment optimization.
    • Collects & analyzes sources of data/information, including: shipments, customer point of sales, and syndicated data, to develop insights that translates insights into actionable recommendations for driving sales and growing profit
    • Responsible for monthly sales business reviews and projections forward.
    • Manages and analyzes the efficiency and effectiveness of forecasting as it relates to the sales force and the company brands. Responsible for Sales Planner on demand forecasting process analyzing SKU variances. Coordinates and collaborates with Supply Chain demand analysts. Ensures timely payment to brokers.

    Development & Learning (Commercial Academy)


    • In partnership with Customer Marketing leadership, develops strategy, programs and action plans for Sales & Marketing training and development that is aligned with our strategic priorities and identified competencies. Specifically, is accountable for creating and leading curricula regarding P&L analysis of customers, products and programs.  Also responsible for creating and leading curricula regarding CRM system use by all related staff.


    • Provide leadership to staff members, and facilitates individual and group success; leads team in meeting corporate and group objectives in harmony with the company’s stated values and priorities.
    • Sets an ethical example for employees throughout the company. Promotes company’s established best practices consistently: Develop competencies, and support training by scheduling and budgeting for ongoing programs.  Play an active role in the ongoing development of people throughout the company.  Accountable for ensuring that succession plan is in place.
    • Provide daily coaching and constructive feedback through timely appraisals and direct communication. Establish practical employee goals & objectives; and periodically monitors results.  Partner with HR as needed to resolve performance issues through training, counseling and/or enrichment


    • Able to develop maintain a working knowledge of key trade channels including a comprehensive understanding of customers key contacts, marketing strategies, distribution and go-to-market promotional program

    • Ability to work cross functionally with other groups such as Marketing, Supply Chain, Finance, etc.

    • Extensive knowledge of Trade Marketing, trade customer investment, and ROI analysis in order to assess and recommend investment option

    • Able to gather, analyze and interpret sales data, and then translate into recommendations for commercial strategies.
    • Ability to think critically and come up with creative problem solving strategies

    • Proficiency regarding: numeric calculations in forecasting, margin estimation, P&L development, audit, analysis, trends, research and compilation tasks
    • Proven knowledge of how to apply methods, tools and principles to develop new channels and grow existing channels
    • Skilled at project management techniques in the leadership, stakeholder management and delivery of projects
    • Ability to work effectively with sales professionals and leaders to establish effective trade marketing programs and to respond to customer needs 
    • Knowledge and experience with lead flow management and CRM systems; very experienced and knowledgeable in the selection and application of CRM systems, and able to teach others how to effectively employ them

    Strong leadership and influence skills


    Our “Why”


    At WD-40 Company we believe that purpose-driven, passionate people guided by our values create amazing outcomes.  Our “why” is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our “why” is by cultivating a tribal culture through learning, teaching and living our values.

    Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent.



    Why You Should Apply


    •  If you believe in our “why” this is the place for you
    • Over 93% employee engagement as of February 2018 global employee survey
    • Publicly traded company headquartered in San Diego, California since 1953
    • Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace
    • Learning based culture that supports the growth and development of our team members



    We’ve Got You Covered


    Our competitive and comprehensive benefits package provide you and your family with extensive protection and security, along with quality, life-enhancing programs to include; profit sharing, annual cash incentive reward potential for everyone, tuition reimbursement, 401K matching, short day Fridays and much more!



    Do You Align With Our Values?


    Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do:  We live, breathe, and play by our values every day.


    • We value doing the right thing.
    • We value creating positive lasting memories in all our relationships.
    • We value making it better than it is today.
    • We value succeeding as a Tribe while excelling as individuals.
    • We value owning it and passionately acting on it.
    • We value sustaining the WD-40 Company economy.


    Apply Now

    #WD40TribalLife   #PositiveLastingMemories


    Thank you for considering WD-40 Company in your career search!


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