• Designs, develops, and implements customized solutions within the Salesforce platform to meet business requirements.
• Proposes, executes, and manages the implementation and configuration of enterprise-level Salesforce Cloud solutions, prioritizing configuration first, application purchase second, and customization last.
• Participates in user sessions to assist in documenting requirements in the form of user stories.
• Acts as an incident manager, swiftly addressing and resolving system issues to minimize downtime and ensure continuous business operations.
• Recommends enhancements to applications in anticipation of business needs by partnering with Project Managers and Business Analysts to formulate and define scope or required business case analysis.
• Develops implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
• Demonstrates solution functionality to business stakeholders as needed or requested as part of or in addition to Sprint activities.
• Produces solutions that are in alignment with guiding principles, security, and privacy standards practiced by the organization.
• Designs and participates in end-user acceptance testing.
• Presents solution options to business users, evaluating the pros and cons of declarative configuration against code and customization.
• Performs impact analysis for scope change requests, documents changes to requirements, configuration, and data mapping/configuration.
• Participates in developing training content for administration and end users.
• Proactively drives continuous adoption of approved methodologies and tools relative to project execution (Agile) and service delivery (ITIL) in support of high-quality outcomes, regulatory requirements, reduced costs, increased efficiencies, and improved system performance.
• Ensures the platform remains current by managing system upgrades and implementing the latest features and security updates.
• Supports Admin(s) in ticketing triage and resolution, including knowledge transfer and training opportunities.

• Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience. 
• Active Salesforce certifications. 
• 10+ years of hands-on experience with Salesforce Sales Could configuration and proven understanding of a full software development lifecycle. 
• 5+ years of hands-on experience with implementation and integration of packaged applications with Salesforce and its ecosystem. 
• Experience with Lightning development. 
• Ability to effectively use Trailhead and other training or support solutions provided by Salesforce to advance adoption or knowledge of solutions being deployed. 
• General knowledge of Apex programming, AI adoption/integration, and agent development.
• Strong understanding of the practical and innovative application of Customer Relationship Management systems in support of business and IT needs.
• Solid understanding of the financial and operational regulatory requirements of a publicly traded company and how to apply a CRM.
• Basic knowledge of programming using one or more of the languages such as Visualforce, JavaScript, Typescript, Python etc. 
• Able to plan out and lead multiple long-term (multi-year) complex technical cross-functional projects using a variety of tools and methodologies.
• Significant knowledge of complimentary applications to use in place of customizations and/or how to find them.
• Knowledge of SaaS, IaaS, PaaS platforms.
• Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.

At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes.  Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. 

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging. 
• A learning-based culture where 85% of our people believe they can achieve their career objectives. 
• Over 94% employee engagement as of the February 2025 global employee survey results. 
• 99% of our people report that they “love to tell people that they work for WD-40 Company”! 

Do You Align With Our Values?

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search! 

#PositiveLastingMemories

Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including annual cash incentive rewards, tuition reimbursement and generous retirement contributions. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, vacation time, paid holidays, and an additional paid week off between Christmas and the new year to spend with family and friends!